Contracting Programme Manager

Location: Wilmslow, North West England GB

Notice

This position is no longer open.

Job Number: 3413

Position Title: Manager

External Description:

Contracting Program Manager - Wilmslow

Primary purpose of the role:

Managing the smooth operation of the temporary contractor workforce at our Blue Chip call centre clients across the UK, servicing clients and candidates and building key relationships to strengthen the partnership with key clients.

Key Responsibilities:

- Responsible for the fulfilment of insourcing requirements through liaison with the Pareto Graduate Management team and the end client to arrange interviews and process offers to suitable candidates.

- Oversight of all candidate documentation ensuring the team follows the correct procedures to verify Eligibility to Work documents and that all relevant compliance is undertaken according to client SLAs.

- Oversight of employee payroll, ensuring the Payroll Team receives the correct information in a timely manner, including commission details

- Responsible for the management of all employment relations issues, with liaison and support from the Pareto HR team.

- Attending strategic meetings with key internal stakeholders to assess current and upcoming workforce requirements.

- Ensures the timely production and distribution of candidate contracts.

- Regular communications with all key stakeholders within the client to build strong relationships and identify focus areas to improve the partnership.

- Works in collaboration with the client to ensure performance management, absence management and management of conduct including conducting investigations and disciplinaries where relevant are carried out in accordance with the Pareto handbook.

- Engagement strategies and regular communication with Pareto insourcing employees including employee surgeries where required and liaison with marketing to produce newsletters.

- Visits client sites on a regular basis.

- Produces management information for the client and for internal stakeholders with suggestions for improvements in employee engagement, attrition, attendance and other key metrics.

- Provides training for client managers and team leaders where appropriate.

- Oversees the accurate maintenance of employee records for all insourcing employees.

- Ensures that the team log any candidate contact in relevant systems.

- Wellbeing signposting and support as required for employees.

 

Person Specification:

- Previous experience of candidate and worker management, ideally in a white collar environment.

- Employment relations experience is highly desirable.

- Strong relationship builder - confident in liaising at senior levels within a blue chip client base

- A service mentality with a drive for excellence

- A high level of attention to detail with proven experience of delivering accurate work to tight deadlines 

- Ability to analyse data and produce reports and analysis to benefit both Pareto and the client.

- Presentation skills.

- A self-starter, able to use own initiative, integrates well into a team environment.

- Ability to build a network of internal contacts.

- Strong technical capability to understand systems and processes.

- Excellent Microsoft Office/Google for business applications skills.

- Team Lead/Management experience is highly desirable.

 

City:

State: Manchester

Community / Marketing Title: Contracting Programme Manager

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Wilmslow, North West England GB



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