Level 1 Schools Customer Support

Job Number: 3446

Position Title: Customer Service Trainer

External Description:

School Customer Support Advisor - National Tutoring Programme (NTP)

Salary- £18,750 + 10% annual bonus 

Term time only 39 weeks 

Randstad is proud to be an approved partner for the National Tutoring Programme (NTP) which was set up to close the attainment gap for pupils impacted by school closures owing to Covid-19. The Programme is designed to offer schools the opportunity to access discounted programmes of tuition through approved tuition partners.

We are delighted to help continue the good work already done to help the most disadvantaged pupils get the support they need with their education.

As part of this exciting partnering programme we have an opportunity for School Customer Support Advisor to join our new NTP team.

As a School Customer Support Advisor, you will be responsible for:

• Provide advice and support around the NTP programme to ensure schools understand the options open to them
• Provide support in resolving queries from clients, both internal and external in a polite, accurate and confident manner, ensuring understanding by all parties.

• Provide advice and support on the use of the service including assistance on how to navigate around the tuition hub platform

• Proficient in the use of Microsoft products, electronic systems and databases

• Deliver on both individual KPI targets to support achieving the overall programme targets

To be successful in this role you will: 

• “Can Do”, proactive attitude
• Excellent written and verbal communication skills
• Ability to operate in a fast paced, dynamic environment and able to work under pressure
• Excellent attention to detail
• Confident communication skills at all levels and gravitas to engage credibly 
• Excellent Customer Service experience

If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today with Sirah Taj by applying to the vacancy. 

Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application

City:

State: South East England

Community / Marketing Title: Level 1 Schools Customer Support

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Luton, South East England GB