Account Manager
Location: Sidcup, South East England GB
Notice
Job Number: 3501
Position Title: Account Manager
External Description:
Job: Regional Recruitment Manager
Location: UK wide ideally based between Midlands and South Yorkshire / field based
Salary: £32K - £36K + Quarterly Bonus + Company Car + Company Benefits
This role is to ensure the smooth running of the operation across multiple sites. Management and development of the account team. Building strong client relationships and providing a proactive and solutions focused service to the client(s).
This role will require extensive travel within a region of the UK, with overnight stays, therefore you should hold a full UK driving licence and be flexible in relation to regular travel and staying away from home.
KPIs:
- Client(s) satisfaction: Contractual SLA Fulfilment (shift fulfilment, absence, attrition, invoice accuracy) , pool capacity, recruitment plan, new starter fulfilment rates, client satisfaction survey.
- Turnover: Added value, operating lean process, talent satisfaction
- Team engagement: 1 to 1’s, coaching and development
- Compliance:
- Audits, Process Reviews, Database integrity, legislative requirements
- Cost savings: Track account specific
- Business Growth, generate new business opportunities within existing clients
Key responsibilities
- People management (including remote management) across the site(s)
- Develop a long-lasting relationship with the clients and extend the network within the clients.
- In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the clients (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc)
- Deliver regular business reviews to key stakeholders within client base
- Understand the processes including payroll, billing and debt management
- Monitor and improve the invoicing and potential debt
- Deliver to agreed SLA’s within specific clients contract
- Support and drive a high performance culture
- Be a driver for change
- Creating a feel of belonging to and pride in the company amongst your team
- Proactively manage employee turnover
- Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role
- Identifying talent and creating opportunities for development.
- Demonstrating inspirational leadership and leading by example.
- Supporting team with day to day activities such as recruitment and selection and management of ER cases.
- Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
- Planning of the pipeline in line with the demand of the clients with the use of planning tools.
- Produce relevant and timely management information (MI) for each site.
- Conduct monthly 1-1s using great conversations to drive performance.
- Experience of managing a multiple client base and onsite locations is preferable but not essential
Person specification
Experienced manager with a passion for managing people, who is well-organised, possesses strong relationship-building skills both virtually and face to face, can act as a role model within the team. Demonstrate strong time management and the ability to problem solve. Enjoys a fast paced environment balancing multiple priorities, with an optimistic outlook.
Required experience:
- End to end recruitment process across a variety of roles, at a number of sites and or clients
- Writing and placing a job advert
- Carrying out interviews, ideally with a range of candidates from white collar roles and blue collar roles
- CV searching and matching job specifications with the desired candidates
- Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews
- Tailor and formulate recruitment plans, using a variety of approaches dependant labour market
- Candidates pool management to be able to maximise the GP for each client
- Running of manual and automated payroll processes
- A good knowledge of systems and how they work
- Use of a range of microsoft/google packages including Excel/Sheets and Powerpoint/Slides.
Proven people management experience including:
- Challenging conversations, showing empathy when required
- Performance management
- 1-1s
- Real time feedback
- Succession planning through people development and coaching
There’s never been a more exciting time to join Randstad UK
If you want to join one of the world's largest recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to a key client then please do get in touch with Sabeya Ali today!
City:
State: South East England
Community / Marketing Title: Account Manager
Company Profile:
EEO Employer Verbiage:
Location_formattedLocationLong: Sidcup, South East England GB