Operations Manager

Location: Skelmersdale, North West England GB


This position is no longer open.

Job Number: 3536

Position Title: Operations Manager

External Description:

Job: Operations Manager

Location: Skelmersdale

Salary: £40K - £45K + Quarterly Bonus + Company Benefits 


Responsible for the success and smooth running of the production line via the embedded on-site strategic and operational delivery teams. 


The main focus is to ensure high performance, quality and consistent campaign success to achieve KPI/SLA targets. The Operations Manager is responsible for identifying and driving all continuous improvement (CI) initiatives.


Key responsibilities:

  • Direct line management responsibilities for the Randstad Delivery Team and Operational Team including but not limited to performance reviews, 1-2-1s and development plans
  • Accountable for the training of the operational delivery team to achieve operational excellence and meet client KPI expectations. 
  • Ensure shift performance is supervised and monitored effectively and consistently by the Area Owners
  • Ensure HR tasks are carried out by the Account Specialists consistently and in line with company policies, including recruitment, onboarding, training, development, performance management, sickness, absence management, payroll and payroll 
  • Ensure the onsite team are customer focussed, driving the necessary behaviors to meet RCS commitments relating to HS&E, Quality and innovation
  • Monitor sickness and holidays, ensuring adequate cover for your direct reports and for the wider operational delivery team through management and supervisory team.
  • Ensure machine and equipment issues are reported quickly, following agreed processes and escalation procedures, so they are resolved with minimum disruption and downtime reports updated
  • Liaise with schedulers and line leaders to plan and manage resources to ensure the required workforce is in place to meet production targets.
  • Develop collaborative relationships with client stakeholders to ensure awareness of workflow interdependencies with other departments



  • Accountability for maintaining all productivity records that will demonstrate adherence to KPI targets and drive the output based billing process
  • Responsible for delivering regular governance review meetings and providing insight and strategic advice from our MI reporting and KPI performance


Required experience:

  • Significant proven experience in a a third party logistics (3PL) or production environment with supervisory / management roles
  • It is essential that the Operations Manager either holds a Green Belt Six Sigma qualification or demonstrates the competency to attain this standard 
  • Experience of managing large teams within a warehouse or production environment
  • A natural leader with a coaching management style
  • Able to display excellent communication and leadership qualities
  • Competent Excel or Google Sheets
  • Excellent HS&E knowledge
  • Strong organisational and communication skills
  • Confident in analysing data and producing reports
  • Proven experience of initiating and driving continuous improvement and innovation


Proven people management experience including:

  • Challenging conversations, showing empathy when required
  • Performance management
  • 1-1s
  • Real time feedback
  • Succession planning through people development and coaching


There’s never been a more exciting time to join Randstad UK


If you want to join one of the world's largest recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to a key client then please do get in touch with Sirah Taj today!



State: North West England

Community / Marketing Title: Operations Manager

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Skelmersdale, North West England GB

Randstad UK Holding Limited, Registered in England No: 1753882
Registered office:​ 450 Capability Green, Luton, Bedfordshire, LU1 3LU
RANDSTAD, GOOD TO KNOW YOU and SHAPING THE WORLD OF WORK are registered trademarks of Randstad Holding N.V.