Job: Operations Manager

Location: Skelmersdale

Salary: £40K - £45K + Quarterly Bonus + Company Benefits 

Responsible for the success and smooth running of the production line via the embedded on-site strategic and operational delivery teams. 

The main focus is to ensure high performance, quality and consistent campaign success to achieve KPI/SLA targets. The Operations Manager is responsible for identifying and driving all continuous improvement (CI) initiatives.

Key responsibilities:

• Direct line management responsibilities for the Randstad Delivery Team and Operational Team including but not limited to performance reviews, 1-2-1s and development plans
• Accountable for the training of the operational delivery team to achieve operational excellence and meet client KPI expectations. 
• Ensure shift performance is supervised and monitored effectively and consistently by the Area Owners
• Ensure HR tasks are carried out by the Account Specialists consistently and in line with company policies, including recruitment, onboarding, training, development, performance management, sickness, absence management, payroll and payroll 
• Ensure the onsite team are customer focussed, driving the necessary behaviors to meet RCS commitments relating to HS&E, Quality and innovation
• Monitor sickness and holidays, ensuring adequate cover for your direct reports and for the wider operational delivery team through management and supervisory team.
• Ensure machine and equipment issues are reported quickly, following agreed processes and escalation procedures, so they are resolved with minimum disruption and downtime reports updated
• Liaise with schedulers and line leaders to plan and manage resources to ensure the required workforce is in place to meet production targets.
• Develop collaborative relationships with client stakeholders to ensure awareness of workflow interdependencies with other departments

 KPI’s:

• Accountability for maintaining all productivity records that will demonstrate adherence to KPI targets and drive the output based billing process
• Responsible for delivering regular governance review meetings and providing insight and strategic advice from our MI reporting and KPI performance

Required experience:

• Significant proven experience in a a third party logistics (3PL) or production environment with supervisory / management roles
• It is essential that the Operations Manager either holds a Green Belt Six Sigma qualification or demonstrates the competency to attain this standard 
• Experience of managing large teams within a warehouse or production environment
• A natural leader with a coaching management style
• Able to display excellent communication and leadership qualities
• Competent Excel or Google Sheets
• Excellent HS&E knowledge
• Strong organisational and communication skills
• Confident in analysing data and producing reports
• Proven experience of initiating and driving continuous improvement and innovation

Proven people management experience including:

• Challenging conversations, showing empathy when required
• Performance management
• 1-1s
• Real time feedback
• Succession planning through people development and coaching

There’s never been a more exciting time to join Randstad UK

If you want to join one of the world's largest recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to a key client then please do get in touch with Sirah Taj today!