Senior Account Manager

Location: Solihull, West Midlands GB


This position is no longer open.

Job Number: 4348

Position Title: Senior Account Manager

External Description:

Senior Account Manager - Solihull

Salary £45k - £50k - plus bonus and company car


Randstad Coporate Services (RCS), part of the Randstad group (who are the largest recruitment organisation globally) specialises in providing bespoke workforce management solutions for a portfolio of varied clients across the UK. 

We are looking for an experienced Senior Account Manager who will report directly to the Regional Director. As the Senior Account Manager you will cover one of our largest clients, Jaguar Land Rover, based out of Solihull.

This role will offer flexibility to WFH 1-2 days a week once settled into the position, depending on the requirements of the site, and will require you to manage a team of roughly 16 headcount currently.

Responsibilities will include the following:

  • Prioritise Business Critical issues and ensure the team is focused on resolution.
  • Manage all client and worker escalations in an effective manner. 
  • In cooperation with the Continuous Improvement team, promote new business opportunities to  the clients (e.g. cost savings, process improvement, end to end efficiencies) 
  • Review (monthly and/or quarterly business review) regularly our services with the clients 
  • Deliver the agreed KPI/SLA’s within specific client contracts. 
  • Inform and advise on communication matrix and completion of timely MI for each site 
  • Execute the performance review and the periodical evaluations with the clients. 
  • Conduct regular 1-1 review meetings with the team, ensure MAP goals are cascaded downwards
  • Identify talent and create development opportunities, including development of a successor. 
  • Demonstrating inspirational leadership and leading by example. 
  • Strong internal relationships with HR, Finance, Marketing, Legal and IT to ensure smooth running of accounts.

The successful candidate will have:

  • Experience running blue collar sites and/or clients
  • Have some experience with Human Resources / Employee Relations 
  • Experience of strategic planning of team, succession and with client forecasting
  • Experience within a onsite environment desirable
  • Proven ability to deal with conflict/difficult conversations
  • Excellent communication skills and abilities to build relationships with key stakeholders
  • Experience working with large volume, temporary workforces 

If you feel you meet the requirements of the role and would like to join Team RCS, then get in touch today by applying here, or send your CV through to


State: West Midlands

Community / Marketing Title: Senior Account Manager

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Solihull, West Midlands GB

Randstad UK Holding Limited, Registered in England No: 1753882
Registered office:​ 450 Capability Green, Luton, Bedfordshire, LU1 3LU
RANDSTAD, GOOD TO KNOW YOU and SHAPING THE WORLD OF WORK are registered trademarks of Randstad Holding N.V.